Support
ChoreSight Support
ChoreSight is a family chore tracker for iPhone and iPad, built and published by JC Mobile App Studio LLC.
Frequently asked questions
What is ChoreSight?
ChoreSight is a household chore tracker built around accountability. A chore isn't done until someone submits a live photo of the finished work. Skipped chores turn red and lock to the top of the screen until completed, and any family member can take over an overdue chore. Parents review and approve submissions from one dashboard.
Why can't I upload a photo from my library?
By design. When you close out a chore, ChoreSight opens the camera in capture-only mode, so a completion photo has to be taken then and there and cannot come from your camera roll. That is the whole point of the proof. The one exception is the reference photo an admin attaches when creating a chore to show what "done" looks like, which can come from your library.
How do I add family members?
The household Admin shares the 6 character join code from the Household tab. A new member installs ChoreSight, taps Join Household, and enters the code. Minor profiles can only join after the Admin grants parental consent in the Household settings.
What happens to the photos? Are they private?
ChoreSight is a shared household app, so unlike our other apps it does keep data on a
server: your household, its members, chores, and completions live in Google Firebase, and
photos are stored in Firebase Cloud Storage. Sign-in is Sign in with Apple. Only members of
your household can see your household's chores and photos.
Proof photos are used only to verify chores and are deleted automatically 30 days after
they are submitted. Reference photos an admin attaches to a chore stay until the chore is
removed. We do not use analytics or advertising trackers. See the
Privacy Policy
for details.
What does ChoreSight Premium include?
Free households get up to 10 open chores at a time and 10 photo proofs a month. Premium removes both caps and adds the photo Proof Feed, Household Takeover, and Apple Family Sharing. Pricing is $4.99 USD per month or $39.99 USD per year, and the annual plan includes a 7-day free trial. Premium auto-renews unless cancelled at least 24 hours before the end of the current period.
How do I manage or cancel Premium?
Premium is billed through Apple. To view, change, or cancel:
- Open the Settings app on your iPhone.
- Tap your name at the top, then tap Subscriptions.
- Select ChoreSight to change plan or cancel.
You can also visit apps.apple.com/account/subscriptions. Cancellation takes effect at the end of the current billing period.
How do I restore Premium on a new device?
Open ChoreSight, go to the paywall or Household tab, and tap Restore Purchases. Make sure you are signed in with the same Apple ID that purchased Premium.
How do I delete my account?
Open ChoreSight, go to Settings, and tap Delete Account. That removes your sign-in and your profile, and you will not be able to log back in. Chore history in a household you shared with other people is not removed by it, because it belongs to the household as well as to you. Proof photos age out after 30 days either way. If you want a household and everything in it erased, email us and we will do it by hand.
How do I request a refund?
Refunds for App Store purchases are handled by Apple, not the developer. Visit reportaproblem.apple.com, sign in, find the ChoreSight charge, and request a refund.
Photos won't load, or keep spinning. What can I do?
Chore photos download from Google's Firebase Cloud Storage servers, a separate connection from the rest of the app. A VPN, or a privacy feature that filters web traffic, can block or slow that connection even when chores and everything else load normally.
- Using a VPN? Turn it off briefly and open the photo again. If that fixes it, try a different VPN location, or turn off the VPN's ad, tracker, or threat blocking features, which can block Google's servers by mistake.
- iCloud Private Relay or a content blocker? Try the photo once with these turned off.
- Update ChoreSight. Version 1.5.5 and later show Tap to retry on a photo that didn't load, instead of a spinner that never stops.
A loading problem does not delete anything. Your photos stay stored as usual while you sort out the connection.
I found a bug or have a feature request.
We would love to hear it. Email contact@jcmobileappstudio.com with the subject line "Feedback" and as much detail as you can share (steps to reproduce, screenshots, device model).
Still need help?
If your question is not answered above, write in and a real person will read it. We typically respond within 1 to 2 business days, in English or Español.
Legal & policies
Privacy Policy , Terms of Use (EULA)
ChoreSight uses the standard Apple End User License Agreement. By using ChoreSight you agree to these terms.